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Frequently Asked Questions


1. What is SNUG?

The SunGard K-12 Education National Users' Group, Inc. (SNUG) is a consortium of diverse entities using the PLUS 360 software.  SNUG promotes improving the efficiency and effectiveness of SunGard K12  software products as well as the sharing of information among its product users.

 

2. What are the benefits of my SNUG membership?

 SNUG Members can participate in Discussion Forums, utilize the User Directory, and access Conference Presentations from previous user conferences. Members also receive discounted conference fees for the National User Conference, and have direct input in the SNUG Enhancement Process that SunGard K12 will be developing during the next year or two. Most importantly, SNUG members can build valuable relationships with other SunGard K12 product users as the SNUG organization represents a united national front to keep the quality of the products at the highest possible level.

 

3. How do I join SNUG?

 From this website click on "Member Benefits" from the left menu. Then select "Member Application" and follow the prompts.You will have the option to pay by credit card through PayPal or you can send your registration fee to 702 Mangrove Avenue, #301, Chico, California 95926. Please allow a few weeks for processing if you choose to mail your registration.


 

4. Why are membership dues payable by January 1st each year?


 School districts nationwide operate under various fiscal calendars. In order to have a standard renewal period, SNUG uses the Calendar Year instead of School Year or Fiscal Year which can vary by member organization.


 

5. Which SunGard K12 product lines are represented on the SNUG Board of Directors?

 The SNUG Board includes the Vice President of Customer Support and Operations from SunGard as well as users representing the following product lines:

  •     BusinessPLUS
  •     eFinancePLUS
  •     eSchoolPLUS
  •     IEPPLUS
  •     PerformancePLUS


6. Why is the National Conference scheduled around  the October time frame each year?


 Conference survey results from previous years have shown October to be the best time frame for most conference attendees. It is important to understand there is no perfect time frame for a national audience and Conference dates are subject to hotel availability for each conference location.


7. How do I access the SNUG web site's member-only content?

 From this website SNUG members can access the "Members Only" content of the site by logging in with their email address and password located in the upper right hand corner of the page.

 
8. How do I know if my district is a member of SNUG?

 If your school district is a member of a consortium, or state purchase agreement, please contact your SunGard license holder. If not, please contact Ami Fogle. She will be happy to assist you with your questions.



702 Mangrove Ave. #301

Chico, CA 95926
 
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